Посты с тэгом: innovation techniques

The Power of Patterns That Guide Our Thinking

Could creativity be as simple as following templates? In 1914 psychologist Wolfgang Köhler embarked on a series of studies about chimpanzees and their ability to solve problems. He documented the research in his book The Mentality of Apes. In one experiment, he took a newborn chimp and placed it in an isolated cage, before the newborn saw or made contact with other chimps. He named her Nueva.
Three days later, researchers placed a small stick in the cage. Curious, Nueva picked up the stick, scraped the ground, and played with it briefly. She lost interest and dropped the stick.
Ten minutes later, a bowl of fruit was placed outside of her cage, just out of Nueva’s reach. She reached out between the bars of the cage as far as she could, but to no avail. She tried and tried, whimpering and uttering cries of despair. Finally, she gave up and threw herself on her back, frustrated and despondent.
Seven minutes later, Nueva suddenly stopped moaning. She sat up and looked at the stick. She then grabbed it and, extending her arm outside of the cage, placed the end of the stick directly behind the bowl of fruit. She drew in the bowl just close enough to reach the fruit with her hand.
Köhler described her behavior as “unwaveringly purposeful.” Köhler repeated the test an hour later. On the second trial, Nueva went through the same cycle as before—displaying eagerness to reach the fruit, frustration when she couldn’t, and despair that caused her to give up temporarily—but took much less time to use the stick. On all subsequent tests, she didn’t get frustrated and didn’t hesitate. She just waited eagerly with her little innovation in hand.
Three-day-old Nueva created a tool using a time-honored creativity template, one of many used by primates—including man—for thousands of years. That template: use objects close by to solve problems. Once she saw the value in this approach, Nueva began using it over and over again.
Patterns play a vital role in our everyday lives. We call them habits, and, as the saying goes, we are indeed creatures of them. Habits simplify our lives by triggering familiar thoughts and actions in response to familiar information and situations. This is the way our brains process the world: by organizing it into recognizable patterns. These habits or patterns get us through the day—getting up, showering, eating breakfast, going to work. Because of them, we don’t have to spend as much effort the next time we encounter that same information or find ourselves in a similar situation.
Mostly, without even thinking about them, we apply patterns to our everyday conventions and routines. But certain patterns lead to unconventional and surprising outcomes. We especially remember those patterns that help us solve problems. Patterns that help us do something different are valuable. We don’t want to forget those, so we identify them and “codify” them into repeatable patterns called templates. You could say that a template is a pattern consciously used over and over to achieve results that are as new and unconventional as the first time you used it.
Even chimpanzees like baby Nueva can follow templates once they see the value. She used the stick to retrieve the fruit. Her template became “use objects close by for new tasks.” In fact, apes are quite good at this particular template; as Nueva did intuitively, they constantly use objects in their environment for unconventional ends. For example, they place sticks inside anthills so that ants crawl onto the stick for easy eating. Dr. Köhler’s research showed that apes not only find indirect, novel solutions but also overcome their habitual tendency to use direct approaches. They “repattern” their thinking. They generalize the pattern so that it becomes usable in a variety of scenarios.
Patterns boost our creative output no matter where we are starting from on the creativity scale.

Marketing Innovation: The Activation Tool in Advertising

Published date: December 3, 2012 в 3:00 am

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Through a sea of clutter in the world of advertising, how do you get your message across?  One technique is to actively engage the viewer.  The Activation Tool invites the prospect to make an immediate action during the encounter with the ad, either in a physical way or mental way.  It is particularly useful when you want to: 1. make the target audience aware of a problem, or 2. make the target audience aware of the solution.  Consider this print example from the advertising agency Saatchi:


When recipients of this postcard place a hand over the image, their body heat changes the image to reveal a helpless animal covered in oil.

The tool is one of eight patterns embedded in most innovative commercials.  Jacob Goldenberg and his colleagues describe these simple, well-defined design structures in their book, “Cracking the Ad Code,” and provide a step-by-step approach to using them.  The tools are:
1. Unification
2. Activation
3. Metaphor
4. Subtraction
5. Extreme Consequence
6. Absurd Alternative
7. Inversion
8. Extreme Effort

Here is another example of the Activation Tool.  Students in my Innovation Tools course at the University of CIncinnati learn how to use these tools.  Students must develop an advertisement that conveys the value proposition of a product or service. This example conveys new features of a suitcase. Shown here is a mock-up of a print ad created by my students.  It requires the viewer to pull the luggage handle only to reveal the text inside.  Very clever.

Bag1
Bag2
 
 

Rebooting Your Innovation Effort

Published date: September 24, 2012 в 3:00 am

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Imagine you just completed an innovation program, but things went terribly wrong.  So wrong, in fact, that the boss won’t allow anyone to use the term “innovation” in any context. You and your colleagues spent a lot of time, money, and effort only to realize that you did not get what was promised. What do you now?  How do you reboot your innovation program?

Here are some tips:

1.  Conduct a Post Mortem:  Despite the pain, you should thoroughly examine the “dead body” to understand what happened.  How did we get here?  What stimulated the initiative?  What were our assumptions going in?  What changed?  How did we identify potential consultants to work with?  How did we vett them?  How did we select one to work with?  Did we have the right team in place?  Were we using the right method?

2.  Take Stock in the Positives:  No effort is a total waste no matter how miserable.  You should take the time to identify the positives.  What did we gain out of the effort?  What did we learn?  What were we hoping to gain and didn’t?  Is that gap still relevant?  What did we take away that we can leverage?  Did we get anything that can be leveraged in another part of the company?

3.  Refresh the Palate:  Members of your team paid dearly to be a part of their program.  They suffered the opportunity cost of being away from their work.  In return, give them a rest.  Let them recharge and catch up. People need to flush the bad experience out of their system before considering the next one.

4.  Create the Burning Platform: What is happening in your business over the next 12 to 18 months?  Is it growing?  Contracting?  What changes do you anticipate in your competitive position?  No industry is completely calm and stable, though some are more turbulent than others.  You need to spot an inflection point in your business where technology, regulatory or other forces are looming.  Then, you need to sound the alarm, create the burning platform, and gain alignment from your leaders to anticipate the problem with a new innovation initiative.

5.  Propose a Pilot Program:  Reduce the risk of a new innovation program by testing it first. A short, pilot program that addresses a specific product or service line helps you understand whether a new method is right for your company.  Pilot programs help keep your costs in line, and they help you reduce resistance to adopting new methods.

6.  Syndicate!:  Initiate the next program with the support of other departments.  Enroll other divisions to share the risks…and rewards…from the pilot.  Ask peers to chip in part of the expense, even if it is a small amount.  By “syndicating” support of the pilot program, you broaden the exposure to a successful outcome.

7.  Emphasize Skill Building: To stay competitive, companies must include innovation in their competency models. A competency is a persistent pattern of behavior resulting from a cluster of knowledge, skills, abilities, and motivations.  Competency models formalize that behavior and make it persistent.  Use the pilot program as an opportunity to partner with your Human Resources colleagues to create an innovation competency model.

8.  Create Lasting Support Systems:  Not only must you reboot the innovation culture at your company,  you must also create the support systems to make it stick.  Can we continue to use a method without  consultants going forward?  Are there training aids and tools to help teach others?  Can the pilot program be extended to a general training program?  What is the retention rate one month out?  Six months out?  How many people could be trained within your current budget cycle?  How do you continue to build innovation muscle?

Cartoon courtesy of Doug Savage at www.savagechickens.com

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