Посты с тэгом: innovation templates

The Power of Patterns That Guide Our Thinking

Could creativity be as simple as following templates? In 1914 psychologist Wolfgang Köhler embarked on a series of studies about chimpanzees and their ability to solve problems. He documented the research in his book The Mentality of Apes. In one experiment, he took a newborn chimp and placed it in an isolated cage, before the newborn saw or made contact with other chimps. He named her Nueva.
Three days later, researchers placed a small stick in the cage. Curious, Nueva picked up the stick, scraped the ground, and played with it briefly. She lost interest and dropped the stick.
Ten minutes later, a bowl of fruit was placed outside of her cage, just out of Nueva’s reach. She reached out between the bars of the cage as far as she could, but to no avail. She tried and tried, whimpering and uttering cries of despair. Finally, she gave up and threw herself on her back, frustrated and despondent.
Seven minutes later, Nueva suddenly stopped moaning. She sat up and looked at the stick. She then grabbed it and, extending her arm outside of the cage, placed the end of the stick directly behind the bowl of fruit. She drew in the bowl just close enough to reach the fruit with her hand.
Köhler described her behavior as “unwaveringly purposeful.” Köhler repeated the test an hour later. On the second trial, Nueva went through the same cycle as before—displaying eagerness to reach the fruit, frustration when she couldn’t, and despair that caused her to give up temporarily—but took much less time to use the stick. On all subsequent tests, she didn’t get frustrated and didn’t hesitate. She just waited eagerly with her little innovation in hand.
Three-day-old Nueva created a tool using a time-honored creativity template, one of many used by primates—including man—for thousands of years. That template: use objects close by to solve problems. Once she saw the value in this approach, Nueva began using it over and over again.
Patterns play a vital role in our everyday lives. We call them habits, and, as the saying goes, we are indeed creatures of them. Habits simplify our lives by triggering familiar thoughts and actions in response to familiar information and situations. This is the way our brains process the world: by organizing it into recognizable patterns. These habits or patterns get us through the day—getting up, showering, eating breakfast, going to work. Because of them, we don’t have to spend as much effort the next time we encounter that same information or find ourselves in a similar situation.
Mostly, without even thinking about them, we apply patterns to our everyday conventions and routines. But certain patterns lead to unconventional and surprising outcomes. We especially remember those patterns that help us solve problems. Patterns that help us do something different are valuable. We don’t want to forget those, so we identify them and “codify” them into repeatable patterns called templates. You could say that a template is a pattern consciously used over and over to achieve results that are as new and unconventional as the first time you used it.
Even chimpanzees like baby Nueva can follow templates once they see the value. She used the stick to retrieve the fruit. Her template became “use objects close by for new tasks.” In fact, apes are quite good at this particular template; as Nueva did intuitively, they constantly use objects in their environment for unconventional ends. For example, they place sticks inside anthills so that ants crawl onto the stick for easy eating. Dr. Köhler’s research showed that apes not only find indirect, novel solutions but also overcome their habitual tendency to use direct approaches. They “repattern” their thinking. They generalize the pattern so that it becomes usable in a variety of scenarios.
Patterns boost our creative output no matter where we are starting from on the creativity scale.

The LAB: Innovating Pinterest with Attribute Dependency (September 2012)

Published date: September 30, 2012 в 4:36 pm

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It’s official.  Pinterest has joined the elite group of social apps along with Facebook, Twitter, LinkedIn, Youtube, and Google Plus.
Pinterest is a Virtual Pinboard that lets you organize and share all the beautiful things you find on the web.”  How popular is it?  It is the fastest site ever to break through the 10 million unique visitor mark.  A report by Shareaholic claims, “Pinterest drives more referral traffic than Google+, LinkedIn and YouTube combined.”  As of March 2012, Pinterest was valued at $1.5 billion.

There are many creative ways to use PinterestNew apps are emerging around it much like what happened with Twitter.  But to maintain growth, Pinterest needs innovation.  For this month’s LAB, we will apply Attribute Dependency, one of five techniques of Systematic Inventive Thinking, to Pinterest.  Our goal will be to create new innovations around Pinterest as we did with Twitter and Facebook.

To use Attribute Dependency, make two lists.  The first is a list of internal attributes.  The second is a list of external attributes -those factors that are not under your control, but that vary in the context of how the product or service is used.  Then, create a matrix with the internal and external attributes on one axis, and the internal attributes only on the other axis.  The matrix creates combinations of internal-to-internal and internal-to-external attributes that we will use to innovate.  We take these virtual combinations and envision them in two ways.  If no dependency exists between the attributes, we create one.  If a dependency exists, we break it.  Using Function Follows Form, we envision what the benefit or potential value might be from the new (or broken) dependency between the two attributes.

The attributes of Pinterest are:

PinterestInternal Attributes:

  1. size of board (number of pins)
  2. size of the displayed board
  3. number of boards
  4. description of board
  5. subject of pins
  6. number of likes
  7. number of re-pins
  8. number of guest pinners
  9. who following

External Attributes:

  1. time
  2. followers
  3. boards trending
  4. links to other social networks

The new concepts are:

1.  Push To FriendsPinterest pushes a notification to Facebook friends or Twitter followers based on a keyword in the description of the Pin.  This is a bit like RSS feeds into a reader, but different in that the Pinterest board owner gets to decide what gets pushed to friends.  There are some existing links between Pinterest and the other social networks, but an approach like this could make it much stronger and more valuable.

2.  Pin RecommenderPinterest finds and recommends new Pins to you based on keywords in your Pin or Board description.  It is similar to the “You Might Also Like…” feature on many web applications.  A new app called SpinPicks does something similar, but it does not pull from the inventory of images in Pinterest.

3.  Board CloudThe Boards of a Pinner change size depending on Likes and Followers.  This is similar to a tag cloud where each word varies in size depending on how often it shows up on a website or document.  Tag clouds help the reader quickly understand which words are most prominent or popular.  Twitter has a similar feature called Trendsmap.  Given the highly visual nature of Pinterest, I would expect users to be able to turn features like this on or off in their settings to give a more personalized experience.

4.  Twitter TrenderThe boards displayed on the viewers main page vary depending on what is trending on Twitter.  Twitter has become the “eyes and ears” of the world, and hot topics trend all the time.  Pinterest would read these trends and match them to Boards for display on the front page, perhaps as defined by the viewer.

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Marketing Innovation: The Unification Tool on a Grand Scale

Published date: March 19, 2012 в 3:00 am

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The Unification Tool is a tricky but effective advertising tool. Unification recruits an existing resource and forces it to carry the advertising message. That resource can come from within the medium itself or within the environment of the medium.  In other words, the tool uses an existing component of the medium or of its environment in a way that demonstrates the problem or the promise to be delivered.

The tool is one of eight patterns embedded in most innovative commercials.  Jacob Goldenberg and his colleagues describe these simple, well-defined design structures in their book, “Cracking the Ad Code,” and provide a step-by-step approach to using them.  The tools are:
1. Unification
2. Activation
3. Metaphor
4. Subtraction
5. Extreme Consequence
6. Absurd Alternative
7. Inversion
8. Extreme Effort

There are two ways to use Unification. First, take the medium (television, billboard, radio, and so on) and manipulate it so that some feature or aspect of the medium carries the message in a unique way.  The second approach works in the other direction – start with the message, then look at the components in the consumer’s environment and recruit one to carry the message in a clever way.

The Voice of the Product

Published date: September 6, 2010 в 8:55 am

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Could the greatest innovation of all time be a method of innovation?  Roger Smith proposed this in The Evolution of Innovation.  Is such a method out there?  The answer is yes.

Suppose you want to come up with a new product idea. Where do you begin?  What method would you use?  Conventional thinking suggests three possible directions.  First, we could seek insights from our customers through research and observation (Voice of the Customer).  Second, we could emulate what inventors like Edison and Disney did to create new ideas (Voice of the Expert).  Or we could seek ideas from competitors and other sources using the “open” mindset (Voice of the Market).

There is a fourth source – The Voice of the Product1.  Jacob Goldenberg and his colleagues discovered the surprising insight that innovative products tend to follow certain patterns.  It is similar to the notion of TRIZ which is a set of patterns for solving problems.  Innovative products share common patterns because their inventors unknowingly follow patterns when generating new product ideas.  These patterns become the DNA of ideas2.  If you can extract the DNA and implant it into other products and services, you can innovate.

A majority of new and inventive products can be categorized according to only five patterns:

  • Subtraction: Taking an essential component away
  • Task Unification:  Assigning an additional job to an existing product
  • Multiplication:  Making a copy of a component but changing it in some way
  • Division: Functionally or physically dividing a component or product
  • Attribute Dependency: Creating new (or breaking existing) dependencies between attributes of a product or service and its environment

A systematic process called S.I.T. has been developed to apply these patterns. The patterns become “thinking tools” to identify new ideas. This process is called function follows form (FFF), a term coined by cognitive psychologist Ronald Finke. Instead of
innovating by identifying a “function” or need and then creating a product, one first manipulates the existing product and considers how the new form could be beneficial.

Yoni Stern and Amnon Levav describe it as follows:

“Using FFF, one develops products in the reverse order to the market research process. One begins with an existing concept or product — a list of the product’s physical components and its environment. Then one of the five thinking tools is used to theoretically manipulate the product. These new “virtual products” are immediately assessed as to their value and feasibility. If the virtual product has market potential and falls within existing company and technological constraints, it undergoes needed minor adaptations and is considered worthy of follow-up. Market knowledge is used as a filter rather than the starting point; ideas generated are likely to be different from those of competitors.”

People find it difficult to believe that innovation is a skill, not a gift.  With a method like S.I.T., anyone can learn to innovate anything, anytime.  If a better method evolves, I hope to be among the first to hear about it.

1. Goldenberg, Jacob and David Mazursky. “The Voice of the Product: Templates of New Product Emgergence”. Creativity and Innovation Management September 1999: 157-164.

2.  Stern, Yoni, and Amnon Levav. “The DNA of Ideas”. BIO-IT WORLD April 2005: 56-57.

Simulating Innovation

Published date: August 16, 2010 в 3:00 am

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People can improve their innovation skills by mentally simulating the use of innovation tools.  Chip and Dan Heath in their book, Made to Stick, talk of the importance of mental simulation with problem solving as well as skill-building.

“A review of thirty five studies featuring 3,214 participants showed that mental practice alone – sitting quietly, without moving, and picturing yourself performing a task successfully from start to finish – improves performance significantly.  The result were borne out over a large number of tasks.  Overall, mental practice alone produced about two thirds of the benefits of actual physical practice.”

Mental simulation is the imitative mental representation of some event or series of events.  It is our brain conjuring up scenarios and imagining how they will play out.  We do it all the time.  We mentally simulate driving to the grocery store, talking with our boss, or getting a back rub.  It prepares and sharpens us for things that lie ahead.  Mental simulation can also be used to practice activities that you do or want to learn.

Here is how I use mental simulation to strengthen my innovation skills with the S.I.T. method:

The LAB: Innovating the Wedding Invitation with S.I.T. (April 2010)

 Over 2 million couples marry every year in the U.S..  This fuels the $50 billion dollar wedding industry.  In an industry that prides itself in tradition,  companies must innovate new products and services within those traditions if they want to grow and prosper.  For this month’s LAB, we will use the corporate innovation method, S.I.T. to create new-to-the-world ideas for wedding invitations.

Here are five unique ideas from graduate students* at the University of Cincinnati taking the course, “Systematic Innovation Tools.”  They constructed a hypothetical “Dream Catalog” of these ideas for a local start-up design company.  Listed with each innovation is the specific innovation template the team used to create the idea.  You can download this and the other Dream Catalogs here.

1.  “Read It, and Eat It” :  Unlike traditional paper-made cards, the “Read It, Eat It” series of wedding invitations takes a non-traditional way by using edible materials to make the cards (except for the reply card), like cookie, candy or chocolate. Thus, recipients may eat the card afterward.

  • Benefits
    •Unique and beautiful
    •Practical; more like a gift
    •Conveys emotion and sentiments
    •Recipients would feel happy to receive the invitation
    •Recipients don’t have to find a place to keep the cards afterward
    •Less paper, environment-friendly
  • Target Audience
    •Young wedding couples who are seeking uniqueness for their wedding invitations with related spending ability and willingness
    •Those who need to send the invitation to recipients with kids
  • S.I.T. Template:  Task Unification

Innovation Sighting: The Multiplication Template and Virtual Reality

Published date: December 28, 2009 в 2:00 am

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People are fascinated with the idea of human cloning after researchers cloned a sheep in 1997.  The debate about the risks and benefits of human cloning rages on.  What if you could clone yourself in a virtual sense?  Even better, imagine cloning yourself into another person’s body?  What would you feel?  What would you learn?  How would your life be better?

Dr. Henrik Ehrsson, a neuroscientist from Karolinska Institute in Sweden, has pioneered a method of allowing us to get out of our bodies and into the body of someone else…virtually…so that you sense whatever the other person senses.
We “clone” ourselves everyday with simple technologies like a mirror or camera. But this is different.  This technique clones you into another form so you can experience life from that point-of-view.  From CNN:

This is an example of the innovation template, Multiplication.
It works by taking a component of a product or service, then creating copies of it that are different in some way.  Using SOLUTION-TO-PROBLEM innovation, we imagine potential benefits of the hypothetical solution.  Dr. Ehrsson believes this technique could help us improve our self-esteem.  It might help amputees put a sense of feeling into a prosthetic limb.  Or it might help us identify with other cultural, racial, or gender groups by “living” in their bodies.

This last idea is particularly intriguing.  Imagine you had the ability to mandate when someone else uses the technique to become YOU.  You would use this is critical situations when it is essential the other person understands your point-of-view: spouse, lawyer, negotiating partner, customer, boss, etc.  The ultimate cloning experience is not making another copy of yourself, but rather having others clone to become you.

The LAB: Innovating a Garage Door Opener (March 2009)

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Teaching people how to innovate is rewarding.  It empowers them.  It unlocks their minds to believe that innovation can happen “on command.”   People realize there is no excuse for not having enough ideas or being innovative once they have been trained.

This month’s LAB features the output of one of my students, Michael Sanders, in my class, “Applied Marketing Innovation.”  For the final exam, students were assigned a product at random.  They had three hours to apply all five templates in the Systematic Inventive Thinking method to come up with true new-to-the-world innovations.  They were graded on how correctly they applied each template as well as the novelty of their inventions.  Michael’s assignment:  Garage Door Opener.  Here is what he did.

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