Посты с тэгом: innovation

Innovation Anxiety

Innovating is hard work.  Perhaps the most difficult aspect is dealing with the anxiety that comes with following a systematic innovation  method. The process forces innovators to start with uncomfortable, abstract concepts that seem silly and worthless.  These are called preinventive concepts because they occur right before the moment of innovating.  Successful innovators learn how to deal with and control the anxiety at this critical moment of invention.  But there is a catch: some are better at it than others.  Fortunately, there is a way to determine if you are more or less anxiety-ridden from these effects.

Anxiety is a natural part of the SOLUTION-TO-PROBLEM approach.  What causes it?  Finke, Ward, and Smith describe it in their classic book, Creative Cognition.  Once you have transformed an existing situation (product, service, etc), it becomes a hypothetical solution to a yet-to-be-found problem.  The trick to great innovation is to construct preinventive structures that have these properties:

Innovation Dream Team

Published date: March 1, 2009 в 7:26 pm

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Innovating takes teamwork.  Properly selected teams using a facilitated systematic method will outperform ad hoc teams using divergent, less structured methods such as brainstorming.  How do you create the “dream team” for an innovation project?  There are three key factors: team roles, diversity, and processes.

Roles

A carefully selected team for innovation will have specific roles that can make or break it, not just during the innovation sessions, but afterward too.  The most essential role, not surprising, is the leader.  The team “captain” is the one who gives momentum and direction to a team in terms of where it will innovate.  Here is the catch.  The team leader must be a full participant in the innovation workshops.  The leader cannot be an occasional, part time member who surfs in and out while attending other business.  That shows a lack of commitment.  The leader misses opportunities to reward team members and misses the sense of team direction and excitement around new ideas.  The leader also plays an essential role of being the “brakes”of the group – stopping ideas that he or she knows do not fit the vision of the franchise or company.  This prevents teams from wasting time on weak ideas so they can channel their ideation in more productive areas.

Abraham Lincoln: A Two-Way Innovator

Abraham Lincoln was a tinkerer.  He loved all things mechanical“He evinced a decided bent toward machinery or mechanical appliances, a trait he doubtless inherited from his father who was himself something of a mechanic and therefore skilled in the use of tools.”  Henry Whitney, a lawyer friend of Lincoln’s, recalled that “While we were traveling in ante-railway days, on the circuit, and would stop at a farm-house for dinner, Lincoln would improve the leisure in hunting up some farming implement, machine or tool, and he would carefully examine it all over, first generally and then critically.”  Abe was a man of considerable mechanical genius.  He had The Knack.  His patent, Patent No. 6469, a device for buoying vessels over shoals, makes him the only U.S. president to hold a patent.

What kind of innovator was Lincoln?  Was he a PROBLEM-TO-SOLUTION inventor?  Did he first observe problems and then create solutions? Or was he a SOLUTION-TO-PROBLEM inventor whereby he first envisioned hypothetical solutions and then connected them to worthy problems?  My sense is he was both.  He was “ambidextrous,” a two-way innovator.

The LAB: Innovating The Kindle with Task Unification (January 2009)

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As we await the arrival of Amazon’s Kindle 2.0, it is a perfect time to begin innovating their next generation device.  Anytime is a good time to innovate, but it is especially meaningful to innovate just as you launch your latest innovation.  It tells the world you are serious about creating a sustainable pipeline of new growth opportunities.

This month’s LAB uses the Task Unification tool of Systematic Inventive Thinking to create new concepts for the Kindle.  The definition of Task Unification is: assigning an additional job to an existing resource.  The general idea is to break the current product down into components and then systematically give each component a new task or activity.  This creates an abstract “pre-inventive” form that we then take and discover potential benefits, target markets, and adaptations that would make the innovation very useful and unique.  This is what I call “Solution-To-Problem” innovation.

My goal is to come up with innovations that are not obvious or mere incremental changes in functionality of the current device.  If that is all we wanted, we could look at the iPhone or other electronic gizmo for ideas.  I don’t own a Kindle (yet), so I will work from the Kindle User’s Guide to make my component list.

  1. Screen Display
  2. Control Buttons
  3. Keyboard
  4. Cursor bar
  5. Select Wheel
  6. Dictionary
  7. Speaker
  8. Wireless
  9. Storage
  10. Battery
  11. Search (Software)
  12. Music Player

As I try to do in all LAB sessions, I created the following innovations in about an hour:

1.  SCREEN:  Kindle makes reading easier.  It tracks how fast you read and adjusts the scrolling speed to a comfortable level.  The screen resolution adjusts to your eyeglass prescription to optimize readability (brightness, contrast, text size).

2.  SOFTWARE: Kindle helps you become a better reader.  It keeps track of how much you read, the level of difficulty, when you read, at what intervals, and at what speed.  It becomes a “reading trainer” by suggesting ways to improve your speed and comprehension based on your patterns.

3.  STORAGE:  Kindle is a book management system.  It keeps a complete inventory of all books you own or have access to, digital and physical.  It relates the material you are reading now in a newspaper article or blog to books that you own so that you are aware of the connection.  It flags you to view material in books you own as it may be relevant to what you are reading now.  It connects context.

4.  CONTROL BUTTONS:  Kindle controls other things in your home.  It becomes a universal remote to control room lights, stereo, and TV.

5.  WIRELESS:  Kindle is a social tool.  It connects you with others who have a Kindle.  It alerts them on what you are reading at that moment in Twitter-like fashion.  It connects members of a book club who are all reading the same book, and it allows members to bookmark and comment on parts of the book, all shared wirelessly or perhaps via Instant Messaging.  Kindle sends what you are reading to your Facebook, LinkedIn, MySpace, or blog so that others can see what you are reading…now.

6.  SPEAKER:  Kindle translates words and speech.  It has Text-to-Speech function so you can highlight a written passage and then hear it spoken in words over the speaker.Google-maps-street-views

7.  WIRELESS:  Kindle enhances your imagination.  It integrates Google Maps with what you are reading so that you can visually see the location that is being discussed or described.

I can’t wait for Kindle…3.0!

Innovation in Practice: One Year Later

Published date: December 8, 2008 в 7:34 pm

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A year of blogging in the innovation space has taught me a few things:

  • Blogging is discovery. There are a lot of very bright people out there with many useful insights about how to make innovation happen. I’m impressed with the diversity of views as well as the constant stream of new thinking.  Special recognition and thanks to:
    • Amnon Levav, Yoni Stern, Jacob Goldenberg and the whole team at SIT for teaching me the method of innovating.
    • Fellow bloggers like Jim Todhunter, Paul Sloane, Katy Konrath, Jeffrey Phillips, Keith Sawyer and many others for refreshing ideas about innovation.
    • Chuck Frey for the way he recognizes and inspires others (thanks, Chuck!).
    • Fellow J&J colleagues who push the envelope of innovation like Jeff Murphy, Mike Clem, Stuart Morgan, and Shelly Cropper.
  • Blogging is hard work. It takes a constant sense of awareness of what’s going on around you to spot new blog ideas. To be a good blogger, you need to be even better at reading and commenting on other blogs (I learned this and everything else about blogging from Chris Allen).
  • Blogging is a conversation. The long tail will prevail. (Read “The Cluetrain Manifesto” if you don’t believe me). I appreciate those of you who comment on this blog and take a different point-of-view. None of us is as smart as all of us.
  • Blogging gets you noticed. Be careful what you say because people are paying attention. Readership of this blog is growing steadily, and the media and others are taking note.

What is ahead for 2009?

  • The LAB: I enjoy this and I hope my readers do as well. My point is to spend an hour or two at most on a product or service, selected at random. Then I use an innovation tool to create interesting and useful new-to-the-world inventions. Innovation is a skill, not a gift, and anyone can learn it. My hope is to inspire others to do so.
  • Innovation on Request: This is a new feature where I plan invite readers to submit things they need innovated. No strings attached, no property rights issues, no fees. Just pure innovation to continue to make the point that all of us need to acquire these skills if we want to remain productive and competitive in the global marketplace.
  • Guest blogging on other sites. I like this idea, and I plan to follow through with other bloggers that have asked me to do that.
  • New Blog Design: I will be launching a new blog design reflecting the theme of the corporate perspective. All businesses, large and small, need innovation. Within the corporate walls, innovation is sought after, brokered, and driven. The corporate perspective on what, why, when, who, and how innovation happens is the focus here. I want to continue sharing what’s inside those walls.

Drew

The CMO’s Guide to Driving Innovation

Published date: November 22, 2008 в 10:05 am

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Forrester Research, Inc has released a new publication titled "The CMO's Guide to Driving Innovation." Cindy Commander at Forrester, has outlined best practices for chief marketing officers to drive innovation across the organization.  As part of the research, she interviewed senior marketers from BMW, Equifax, GE, IBM, Johnson & Johnson, LeapFrog, and Samsung Electronics America.  In addition she spoke with consultants from Innovaro, InnovationLabs, and PRTM.  For companies seeking insights about innovation methods and programs, this report is essential.

The report outlines four key areas of focus for marketing leaders: culture, team, process, and insights.  The report goes into detail within each of these and includes best practices and examples as well as recommendations for overcoming common challenges. I had the privilege of being interviewed for the report.  Here are the people highlighted:

  • Jochen Schmalholz, Head of Marketing Innovation, BMW
  • Alex Gonzalez, SVP, Strategic Marketing, Equifax
  • Patia McGrath, Global Director – Innovation and Strategic Connections, GE
  • John Kennedy, Vice President, Marketing, North America, IBM
  • Nancy MacIntyre, EVP, Marketing, Product, and Innovation, LeapFrog
  • Drew Boyd, Director of Marketing Mastery, Johnson & Johnson
  • Peggy Ang, VP, Marketing Communications, Samsung Electronics America
  • Tim Jones, Principal, Innovaro
  • Langdon Morris, Principal, InnovationLabs
  • Rob Shelton, Director, PRTM

Taken together, the advice in this report gives CMOs a ready made blueprint for improving the state of innovation in their firm. The report is for members of Forrester's CMO group, so contact them directly for information about ordering it.

Sooner, Better, Bolder

Published date: September 14, 2008 в 9:10 am

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Innovation is a team sport, and no one describes this better than Professor Keith Sawyer in his book, Group Genius.  Keith’s blog, Creativity & Innovation, highlights one of the most significant aspects of successful innovation – that groups of people are likely to be more creative than individuals working on their own.  His latest example of Pixar and Disney Animation Studios illustrates this well.

“Creativity involves a large number of people from different disciplines working together to solve a great many problems…A movie contains literally tens of thousands of ideas.”  (Ed Catmull, Pesident of Pixar and Disney Animation Studios)

Why are groups so effective?  What is the optimal group size?  What is the best way to leverage the group dynamic?  As a practitioner and teacher of innovation, I have witnessed group innovation many times in many settings, and I observe three factors that might explain why teams outperform individuals at innovating.

First, people engage and ideate sooner when paired with teammates.  It’s caused by the commitment people feel when associated with a group.  It is switched on automatically by a sense of common purpose.  When given an innovation task, people rise to the occasion to live up to their commitments.  And they do it immediately.  They feel less competition with internal rivals, and they experience a temporary camaraderie to perform.  They “power up” their creative engines knowing a teammate is waiting for ideas to come out.  They expect the same effort in return from the teammate.

Contrast that with working alone.  When alone, people head in a different direction.  They initiate a lot of pre-thought before they get to ideating.  For example, they might frame the problem differently, they consider what they know and don’t know, they consider the risks and rewards of their efforts, they consider what their rivals might be up to, they consider their status in the group and how to maintain or improve it, and they wonder how best to use their time.  Then they ideate.  Not only does this burn up a lot of cognitive capacity and energy, but it also delays the onset of ideation.  It’s wasteful.

Another reason groups excel:  Two people can innovate more “cheaply” than one.  Just as two people can live together more cheaply (per person) than on their own (about 70% vs. alone according to experts), so it is with innovation.  It takes less exertion when innovating with a teammate.  People feel supported when part of a team, and they can perform with a different ratio of mental input to creative output.  This boost in ideation for the same level of effort yields better results than the lone genius.

Finally, people can think creatively with a wider variance knowing they have a partner to reel them back in if they get too crazy.  With a partner, people ideate with less anxiety about getting wild and weird.  They are less fearful of failing.  They can express ideas while counting on their partners to modify the idea to become more viable.  People become bolder when they innovate in groups.

What is the optimal group size?  It depends on the job at hand.  Pixar needs 200 to 250 to produce a movie.  But new product workshops can be as small as 12 to 14.  In all cases, it is essential group members are diverse, cross-functional, gender-balanced, and culturally split.

A much more critical issue is the size of the ideation sub-group.  From my experience, the optimal size is two to three.  Innovation happens in small clusters, not in the larger group setting.  The Sooner, Better, Bolder Effect works best when people move in and out of these small sub-groups in a transient and random way.  Pixar, as Keith reports, tries to leverage this with design of their office space to foster “maximum inadvertent encounters.”

Perhaps Professor Sawyer would forgive me if I suggest Group Genius might be better named Small Group Genius.

Complementary Innovation

Published date: September 10, 2008 в 9:19 pm

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Companies are enamored with chasing “white space opportunities.”  White space is the nickname for new, undiscovered growth segments.  It spins the notion that opportunity lies just ahead of us.  Telling colleagues you are working on white space opportunities suggests you are doing really important stuff.  It is the ultimate growth endeavor, the risk worth taking.  White space will save the day.

I’m not so sure.  I have two problems with white space.  It is neither white, nor a space.

White space has come to mean many things:

  • WhiteSpace (Resource Scheduling), name used since 2002 to denote available time for People or Resources when scheduling time
  • White space (visual arts), or negative space, the portions of a page left unmarked
  • Whitespace (computer science), characters used to represent white space in text
  • Whitespace (programming language), an esoteric programming language whose syntax consists only of spaces, tabs and newlines
  • White space (telecommunications), unused radio frequencies in the VHF and UHF bands allocated to television transmission.
  • White space (education), term used since 2007 in the Singapore Education System to denote time reserved for teachers’ personal reflection and planning.
  • White Spaces Coalition, a group of technology companies aiming to deliver broadband Internet access via unused analog television frequencies
  • White Space (business), the part of a market or segment that is available to a business or entity for new sales or customers
  • White Space (Process improvement and management), the area between the boxes in an organizational map, often an area where no one is responsible.

The common theme seems to be the notion of white space as a void, untapped and unused, free and clear – like powdered snow yet to be skied.  If only we could find it (or get the government to give it to us as Google is seeking)!

Where do companies look for white space?  Jim Todhunter at Innovating to Win has published a survey with some very important insights to this.  Most noteworthy is how low respondents rated Complementary Products, a mere 6.3% as a source for white space opportunities.  Jim’s advice:  “Reconsider how to look at the red ocean opportunity spaces to expand your market footprint through complementary offerings.  This could be a great less traveled path to revenue growth.”

I agree with Jim, but what is curious to me is why this path is less traveled in the first place.  My sense is that companies overlook these complementary innovations because they are too focused on new opportunity defined as a market space rather than a boundary or frontier.  White space is not a space at all.  It is the fringe of what your are currently doing.  The term – adjacency – seems to be a much better way to define it.  White space is not white either.  Complementary innovations are deeply colored by what we know and have experienced.  There is always an old idea buried in a new one.  This is why tools such as S.I.T. and Goldfire are so effective at innovating at the fringe of the current business model – they leverage what is known.

Fortune 100 companies will find more growth opportunities at the margin of what they are doing than by chasing far-flung, ethereal market voids.  Leveraging at the margin takes advantage of existing core competencies and strategic assets.  It yields innovations that stretch the portfolio and the brand.

Stop chasing white space and look for the brightly colored complementary innovations right next to you.

The LAB: Multiplication (August 2008)

Published date: August 31, 2008 в 10:05 am

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The Multiplication tool is one of the five powerful thinking tools taught to me by the folks at Systematic Inventive Thinking. I like this tool because it is simple and yields great results.  Even children can learn it.

Multiplication works by taking a component of the product, service, strategy, etc, and then making one or several copies of it.  But the copy must be changed in some way from the original component.  The original component is still intact, unchanged.  Now using Function Follows Form, we work backwards to take this hypothetical solution and find a problem that it solves.

One of our blog readers, Jim Doherty of the Grabbit Tool Company, agreed to let me use their main product, the EZ Grabbit Tarp Holder, for this month’s LAB.  I bought a set at Ace Hardware last night, and used the Multiplication tool just now to create some new product ideas.  Here is a demonstration of the EZ Grabbit:


We start Multiplication by making a list of the components:

  1. Sleeve
  2. Dogbone
  3. Chord
  4. Grip
  5. Lock

Make a copy or several copies of each component, one at a time, and change something about it.  What would be the benefit or potential use of the product with this new, changed component?  Here are some ideas:

  1. Two sleeves, but the second sleeve is attached, back-to-back, to the original sleeve.  This would allow a second tarp to be attached to another one (with its own dogbone).  There could be three or perhaps even four sleeves, arranged in quadrant style (with the openings facing out), so multiple tarps could be attached.  The copied sleeve could be longer than the original, allowing different tarp configurations.
  2. Multiple dogbones, but each is optimized for different types of material (tarp, plastic, terry cloth, cotton, denim, etc) to prevent damage, improve grip, etc.
  3. Multiple chords, each coming out of the same dogbone with its own hole, to allow different attachment points.
  4. Two grips, the second one attaches to the first one to allow it to be hung from a hook.
  5. Two locking mechanisms, the second one used to attach to the fabric temporarily so it does not get lost or slide around during placement.

Once we have raw ideas like these, it’s a good idea to get early customer feedback and perhaps build some working prototypes to let customers envision using the new product.  The ideas above are incremental innovations to the product’s original category, so it can be valuable to get customer feedback about potential uses of the new embodiments outside the category to find breakthrough ideas as well.

Innovation Allocation

Published date: August 19, 2008 в 10:09 am

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Who leads innovation in your company: marketing or R&D?  It’s a trick question, of course.  But it’s a useful question for Fortune 100 companies to consider.  Has your company made a conscious choice of how it “allocates” this leadership role?
Allocating innovation to one group over the other will yield a different business result.  The approaches to innovation by marketing are dramatically different than approaches to innovation by R&D, so the outputs will be dramatically different.  The question becomes: which group will outperform the other?   Technical-driven innovation or marketing-driven innovation?
But there is another layer of complexity.  Allocating innovation resources to one group over the other will also yield a different kind of innovation.  Market-driven innovation speaks to what is salable.  Technology-driven innovation speaks to what is technically possible.  Which group delivers the type of innovation that is best suited to the company’s growth strategy?  Now the decision of who leads innovation becomes even stickier.
This question is a bit like deciding how to allocate your money in an investment portfolio. Which allocation of funds will give you the total return and the type of return (tax advantaged, etc) that you need?  The tempting answer here is to assert innovation leadership should be shared between the two.  Diversify your innovation allocation just as you would diversify your personal investment allocation.  I’m not so sure.  Here’s why.
For a company that knows exactly what its customers need, then it’s just a matter of developing it. A technically-led innovation approach makes the most sense. L’Oreal, for example, does virtually no market research with its customers.  It gathers no “Voice of the Customer.”  Yet it knows exactly what customers need because…..L’Oreal tells them!  In that case, innovation is led by the technical team to deliver the beauty compounds and formulas that will thrill their customers. The innovation approach here is described as “Problem-to-Solution.  Engineers lead this because they excel at solution matching.
A company in the refrigerator space such as GE or Whirlpool needs a different approach.  Breakthrough innovation is more likely to be found in the “Solution-to-Problem” mode, best driven by the commercial marketers who excel at problem matching. The marketer needs to use an approach that relieves them of their preconceived notions about what customers want. They seek to avoid “fixedness” around their current product so they can solution spot more freely.  Only then will they be able to envision new concepts of home refrigeration that never would have emerged with a technical approach.
The best companies maximize their innovation investment return by consciously allocating leadership to either marketing or to R&D.  In the end, innovation is best driven with a team approach but with clear role accountability and direction depending on market conditions and corporate strategy.

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