Посты с тэгом: method

Can you learn to be more creative?

Published date: December 14, 2015 в 10:10 am

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by Todd Bookman (with permission)
First, a definition.
“So my definition would be, in order for a certain idea to be creative, it must possess two major components. One, it has to be new, novel, something we haven’t seen before,” says Rom Schrift, a marketing professor at the Wharton School of the University of Pennsylvania.
“But it also has to be useful. So, if it is just something new, but doesn’t offer any benefit, it is not necessarily a creative idea.”
This semester, nearly 300 students are learning how to crank out more creative ideas in Schrift’s class titled “Creativity: Idea Generation & the Systematic Approach for Creativity.” It’s part of a growing field that treats problem solving as an academic discipline, complete with competing theories for what approaches produce the best results.
A page from Dr. Seuss
During lectures, Schrift bounces around the classroom, white sleeves rolled, preaching the gospel of creative thought. But if you think his mantra is as simple as ‘think outside the box,’ it turns out it is the exact opposite.
“The problem with this phrase is that, in most situations, we don’t know what the box is,” says Schrift. “What is the box? If we cannot define the box, how can we think outside of the box?”
According to Schrift, the core of learning to be creative is recognizing what the box actually is. What are the components and structures that make up the problem you are trying to solve, and what tools or attributes are at your disposal? Knowing what these constraints are, he argues, makes it easier to produce creative solutions.
“Actually inside the box, there are a lot of opportunities, and most of the creative ideas, if anything, they come from inside the box.”
Schrift uses an example from none other than Dr. Seuss to make his point.
“Dr. Seuss and a friend had a discussion about the shortcomings of using books to teach first graders how to read. And so his friend gave him a bet,” he says.
The challenge was simple: there were 350 unique words that first graders were expected to understand, and Seuss was to write a book using just 225 of them, and nothing more. Those, says Schrift, are his constraints.
“He used these constraints, right? He could not use any words, but there was a specific bank of words, and he came up with The Cat in a Hat.
“His publishers saw this, they said, interesting…let’s have another bet, another challenge, and he challenged Dr. Seuss to write another book using only 50 words, and he wrote Green Eggs and Ham.”
“You could argue, sure, Dr. Seuss is an extremely creative individual, and I agree, but there is something about imposing these constraints that maybe helped him be more creative. And this is kind of the approach we are teaching.”
Creativity on demand
Schrift’s class isn’t exactly Wharton’s version of “Rocks for Jocks.” During the semester, students learn different methods for approaching creativity with head scratching titles such as “The Attribute Dependency Template” and the “Task Unification and Closure Principle.” There’s a hefty reading list, as well as a major group project where students take on a real-world problem in partnership with a major company.
“I think I’m definitely more creative than I was before because I just can just think about it in a different way,” says Nicole Granet, a senior majoring in management. “I don’t feel like I need to just close my eyes, listen to some relaxing music, maybe something will come to me. I feel like I’m much more in control of being able to produce these ideas that can really make a big change…sort of be ‘creative on demand.'”
Granet is starting a job in consulting after she graduates, where, ideally, she’ll help companies be more productive, and creativity ‘on demand’ will definitely be an asset.
Gerard Puccio hears from employers all the time about how much they value that type of skillset. Puccio directs Buffalo State’s International Center for Studies in Creativity, which, in the late 1960s, became the first school in the country to offer classes on the subject.
He says the discipline has evolved over the years as the challenges we face have become more complex.
“Life has become much more complicated, and as a result, we need to enhance the level of complexity of our own thinking, to be able to deal better with complex problems…problems that don’t have easy answers,” says Puccio.
He adds that many of these creative skills are actually innate, and perhaps just need a little coaxing.
“It is a human characteristic. It is the reason why we’ve survived through the millennia. It is because…our competitive advantage is creative thinking. We are not the fastest, we can’t fly, we don’t naturally camouflage ourselves, we can only exist in certain climates. So, the human species has evolved to be creative, and in fact, that’s what has helped us to sustain ourselves over time,” says Puccio.
Design it out
Some of us, of course, are still going to be more creative than others.
Example #1: David Ludwig.
He’s a celebrated classical composer and a member of the composition faculty at Philadelphia’s Curtis Institute of Music, one of the nation’s top schools. He’s the type of guy who gets inspiration for melodies walking around the grocery store. But even with all of his innate ability, Ludwig is completely on board with the idea that creativity can be thought of as a skill to hone, and that understanding constraints and attributes is crucial to creating something new and useful.
“We start out very often with a commission,” he says, “and what I do is, I start making my own constraints. What is the piece about? What motivates it? Why is it meaningful? Then we go from there. We start with the biggest questions first, and go to the smallest.”
Ludwig says he often gets his students thinking about how best to approach creation of a new work by using a simple exercise.
“If I gave you an assignment and said draw a house…on a piece of paper. The first thing you would do, the first thing anyone has ever done when I’ve asked them to do that, is they start with the box and the roof. The frame. Always the frame. No one starts with the window and the TV in the living room in the background. No one starts with the little chimney with the smoke coming out of it.
“That is [an] unhindered, creative act. An unconscious creative act and we naturally put limitations on ourselves.”
Or, put another way, “We can’t order everything on the menu when we really create something. We have to really design it out.”
But what about just letting your mind wonder? Everyone can point to those random Eureka! moments, either in their work or personal life, when greatness strikes without any effort.
Professor Schrift says he does occasionally get pushback from people who argue the best ideas come when they aren’t pressing for one.
“If for some people, jumping on the trampoline and listening to strange music works? Keep doing that,” he says with a laugh. “But having said that, we offer another tool. We can’t always take a passive approach and wait for us to get this ‘aha moment’ in the shower.”
 
This interview first aired on WHYY’S The Pulse.
 

Five Industries Ripe for Innovation

Published date: December 30, 2014 в 10:54 am

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The economic outlook for 2015 is, by most accounts, “slightly better than 2014.” That, of course, depends on what industry you’re in. For some, that outlook could be a lot better with an injection of good, old fashioned innovation. Here is my short list of five industries most ripe for innovation in 2015.
1. Commercial Aerospace: I may be biased because I’ve worked in this industry, but I’ve always considered the aerospace industry the most complicated and difficult of any. Think about the conditions that airlines, for example, work under. They’re heavily regulated, union intensive, recession sensitive, fiercely competitive, fuel price sensitive, and operationally complex. Putting thousands of full airplanes safely in the sky everyday is no small feat. And it’s not just the airlines that face challenges. The aircraft and engine manufacturers like Airbus and GE face enormous technology and business risk when building new equipment.
It’s these challenges that make the aerospace industry ripe for innovation. Tight constraints are a necessary condition for creativity, and this industry has it more than any. We should expect a significant focus on innovation from this sector next year, especially in creating many small, incremental innovations rather than seeking the big disruptors.
2. Pharmaceutical: The pharma industry has many of the same attributes as aerospace in terms of the regulatory scrutiny and long lead time development risks. But this industry has been turned upside down by a series of independent events. Changes in how new drugs are discovered, the shift to generics, the move to personalized medicine, and the shrinking pipeline have conspired to create the “perfect storm” for this industry. Drug companies are moving past just hoping for a billion dollar, blockbuster drug to save them. They need to find relevance beyond the prescribers and pharmacies that dispense their products.
We should expect to see big pharma companies innovate across the entire value chain, from pill manufacturing all the way into the patient’s home. Big brands what to become a household name, not just an clinical industry name.
3. Food: Pressure on this industry isn’t just from the FDA and other regulators. Consumers are on high alert like never before about what they put in their mouths. It’s not hard to see why. The obesity epidemic has tainted our image of sugar, once thought of as sweet, but now seen as deadly and addictive. Constant media reports about food poisoning and listeria outbreaks make consumers nervous and suspicious. Changing consumer trends in taste and ingredients create a moving target for ingredient makers and food processors. Even Bill Gates has weighed in on the need for innovation in this industry, noting that our approach to food hasn’t changed much over the last 100 years. “It’s ripe for innovation.”
I expect to see the big food companies like Kraft and Cambell’s step up their innovation efforts in everything from manufacturing lines, packaging, and retailing. Like the pharma companies, they need to bring more relevance to the consumer once the product reaches the home.
4. Higher Education: Like aerospace, this industry is a hot button for me because I’m in it. Universities are under constant scrutiny, from outside and from within, about the many challenges they face. Type into Google, “the problem with universities” and you’ll get 200 million results. What’s interesting about this industry is how long it’s been around, how well understood the problems are, yet how difficult it is to make progress. The university model faces issues around the tenure system, the role of a university in terms research versus teaching, and most importantly, relevance – are universities producing the right product for our society, or have they become so insular and out of touch in preparing students?
We should expect to see more innovation outside of the university model that will put pressure to change inside. New educational models, social learning, corporate learning resources, and revised expectations of the consumer about college and its costs will isolate universities to the brink of change.
5. Consulting: Consultants can be their own worst enemy in forgetting to take care of their own business model while working to improve their client’s. As with the other ripe industries, market forces are causing cracks in the seams of this one, too. The biggest change is transparency. Consulting firms used to live behind a shroud of brand reputation, where executive selected a consultant to reduce risk to their own stock. Now clients want to see more of what goes on inside, and it is changing the way they hire consultant, pay them, and use them. Customers don’t want to pay too much for features they don’t value, especially when they have unprecedented access to the same information and Big Data as the consultants.
We should expect consulting firms to innovate new ways to deliver faster results, and to take more accountability for those results.
Bring on 2015!
 
 
Copyright 2014 Drew Boyd

Innovation Through Task Unification

Published date: June 30, 2014 в 3:00 am

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The famous inventor, Thomas Edison, lived in a beautiful home. But something was unusual about the gate that led into his house. His visitors had to push the gate very hard to open it, and then again very hard to close it. It seemed odd that such a successful inventor like Thomas Edison wouldn’t fix his gate. Rumor has it that Thomas had attached a pump to his gate so that every time someone opened or closed it, they were pumping fresh water into the plumbing system of the house.

This is a great example of the innovation technique called Task Unification. Task Unification is defined as the assignment of additional tasks to an existing resource. That resource can be a component of a product or service. Or it can be something in the immediate vicinity of the product or service.

Think back to the story of Thomas’s gate. The gate has its primary job of letting visitors through, but it also has the additional job of pumping water. That’s not all to the story. The guests coming to visit Thomas are also a resource. They have their primary job of being friends of Thomas. But now they have the additional job of activating the gate to open and close it.

To use Task Unification, begin by listing the product’s internal components as well as the external components, the things right around where the product is being used. You select a component and assign it an additional task. That creates the virtual product. Using Function Follows Form, you look for potential benefits, and you modify or adapt the concept to improve it.

There are three ways to apply Task Unification:

One way is to have an internal component take a job of another internal component. Think of it as that component is stealing the function of the other component. Here is an example.

  • CmWhat you see here looks like an ordinary coffee maker. In fact, this product has a clever little innovation inside. The coffee maker’s filter has the additional job of measuring just the right amount of coffee to use given how much water was put in. It gives you the perfect brew every time.

You could also have an internal component take the job of an external component.

  • EasyfillNissan, the Japanese auto maker, has a nifty idea to make it easier to fill your tires with air. The car’s horn will beep to let you know when you’ve reached the right tire pressure. It’s called the Easy Fill Tire Alert. In this example, the car horn steals the job of the tire pressure gauge.

You could also have an external component steal the job of an internal component.

  • SubwayHere’s an example from a grocery store in Korea. They placed billboards in train and subway stations that show their products on the shelves just the way you would see it in a store. Commuters use their smartphones to scan the products they need. That shopping list is sent to the grocery store so the commuter can stop by on the way home to pick up the groceries. In this example, they assigned the subway billboards the additional task of becoming the point-of-sale. Very convenient and it saves times.

PlaypumpHere’s another example of an external component being assigned the additional job of an internal component. It’s a concept called Play Pump. It’s a child’s merry-go-round, the kind you would see on a playground. They don’t know it, but as they play on it, they’re also turning a pump to pump fresh water out of a well and into a holding tank. It’s used in small villages in sub Sahara Africa where finding and pumping water is difficult. The kids of the village have the additional job of providing water to the community.

That almost sounds a lot like Thomas Edison and his water pumping gate! And that’s why Task Unification can lead you to some pretty clever ideas.

LEARN the entire S.I.T. Method at Lynda.com…

Systematic Innovation at the Consumer Electronics Show

Published date: January 13, 2014 в 3:00 am

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One way to develop your expertise in SIT techniques is with pattern spotting. A key premise of SIT is that for thousands of years, innovators have used patterns in their inventions, usually without even realizing it. Those patterns are now embedded into the products and services you see around you, almost like the DNA of a product. You want to develop your ability to see these patterns as a way to improve your use of them.

There’s probably no better place to practice pattern spotting than at the Consumer Electronics Show (CES). In last week’s CES in Las Vegas, “manufacturers demonstrated a range of previously mundane but now smart, web-connected products destined to become part of daily domestic existence, from kitchen appliances to baby monitors to sports equipment,” as reported in The Independent.

The word, “smart,” should tip you off right away. That’s a tell-tale for the Attribute Dependency Technique. It works by taking two attributes of a system and creating a correlation between them. As one thing changes, another thing changes. It tends to yield products that change or adapt to some changing need of the consumer. Hence, the product appears smart.

See if you can spot the Attribute Dependency Technique is these examples from CES:

  • Smart cars will become so smart they can drive themselves, avoiding congestion or collisions – even finding the closest parking space to your destination.
  • Smart refrigerators will let you know when the milk is on the turn, or when you need to buy more ketchup.
  • Smart toilets will monitor the frequency and consistency of your bowel movements, and tell you whether you ought to book an appointment with a dietitian – or worse, a clinician.
  • Smart ovens will manage mealtimes, cooking different dishes by different methods at the correct time.
  • Smart toothbrushes keep track of your brushing habits – not just the frequency of brushing, but also the technique. It then sends the dental data it has collected to your smartphone, with notes on how to brush better.
  • Smart “onesies” are not only a sleepsuit, but also a baby monitor. It tracks its infant wearer’s temperature, breathing rate, body position and activity level. It can even be paired with a bottle warmer, which starts heating milk when the Mimo senses the baby is about to wake up.
  • Smart tennis rackets record the power of each shot, the position of ball-on-racket, even the amount of spin. That data is then displayed on a smartphone or tablet, demonstrating the details of a player’s game and thus illuminating potential areas of improvement.
  • Smart beds track your heart rate, breathing, snoring, movements and surroundings, building a comprehensive picture of your sleep patterns which it then sends to your smartphone, offering suggestions for how to sleep better the following night.

With enough experience using SIT, you’ll use pattern spotting automatically. You will see some new product or service and instantly your mind will try to search which of the five techniques applies. When you get to that point, you have what we affectionately call the SIT “virus.” It means you are well on your way to mastering the method.

Innovation and Design Thinking: Getting Your Program Started

Published date: November 25, 2013 в 3:00 am

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“Nothing is stronger than habit.”

Ovid

 “The key to success is to make a habit of doing the things you fear.”
Vincent Van Gogh

This week, we explored the questions related to how as well as key factors in creating an innovation culture.  From the Pro’s comments:

  • Francis Milbower

“The first thing a company should do is have the full commitment from management”

  • Francisco Javier Zambonino Vázquez

“Since risk taking must be encouraged -innovation is a risky activity-, management must act as guidance an support. Without their initial full involvement and commitment the initiative is doom to failure. Clearly, the responsibility, commitment, and guidance fall on the management’s shoulders.  But what leader, in their right mind, would not publically support innovation in words and actions?  Words like synergy, collaboration, innovation, empowerment, proactive, paradigm shift, and our favorite thinking outside the box have become common vernacular in speeches, memos and annual reports from management for decades. So obviously we have to go beyond the words and look at the actions and behaviors.  If management is not sold on innovation, or at least not to the degree of the rank and file, there are other methods perhaps.”

Innovation and Design Thinking: The Role of Leadership

Published date: November 18, 2013 в 3:00 am

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“It’s easy to come up with new ideas; the hard part is letting go of what worked for you two years ago, but will soon be out of date.”

— Roger von Oech

What’s the role of leadership in innovation and design thinking? The focus this week’s discussion was the role of organizations, management and business leaders in promoting, supporting and driving innovation. From participants in the course:

  • Frank Auffinger

“It depends on the level of the leader in the organization. At the upper levels, it is the leaders responsibility to define the corporate strategy, which plays a large part in the progress of innovation and establishes the direction of development activities. At the middle level, leaders need to be more active in progressing innovation according to the strategy. When an innovation has potential, it is up to leadership to remove blockers that could inhibit development of the innovation, or to determine if the innovation has merit and deserves contributions of time and resources. These dynamics play a significant role in innovation and design thinking. Finally, leaders should act as mentors and facilitators and should guide the organizational implementation of innovation and design thinking.”

The Five Senses of Innovation

Published date: July 9, 2012 в 3:00 am

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How do you know if someone is truly innovative?  I look for three things.  First, does the person have a cognitive process for generating new ideas? Innovation is a skill, not a gift.  It can trained and learned like any other skill.  So I expect successful innovators to have such training and be able to deploy ideation methods – on demand.

Second, is the person motivated and hopeful about the future?  Hope is defined as a positive motivational belief in one’s future; the feeling that what is wanted can be had;  that events will turn out for the best.  Research shows that an employee’s sense of hope explains their creative output at work.  Hope predicts creativity.

Third, and perhaps most elusive: do they have the innovation senses to know how their efforts will succeed?  I call these the Five Senses of Innovation.

Redeploying Your Core Competencies

Published date: January 9, 2012 в 3:00 am

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Read this partial list of core competencies for a particular firm and try to guess what industry it is in:

  1. Consumer insights:  understanding what consumer want
  2. Design: making things easy to use
  3. Innovation: coming up with new ideas routinely
  4. Systems integration: making things work together
  5. Customer relationships: forming and maintaining customer loyalty

From this list alone, you could imagine this firm being part of virtually any industry.  In fact, the firm with these core competencies would likely be the leader of that industry.  Which company owns these skills?

In 2008, managers at Kodak cited these skills as their core competencies. Less than four years later, Kodak is on the verge of bankruptcy, ending the reign of a once proud and legendary 120 year old brand. It is now forced to sell its massive patent estate to raise operating cash.

What happened?  Many will cite the familiar reasons:  failure to innovate, slow to move into digital photography, poor execution of digital photography, and so on.  These reasons are wrong.  Kodak was a highly innovative firm.  It invented digital photography long before it wiped out its paper film business.  Kodak was a marketing powerhouse.  It could execute promotional and brand campaigns with the best of them.

Kodak faded because it failed to unpack its core competencies and redeploy a subset of them into growing markets.  When the Kodak managers listed their core competencies, the full list looked like this:

  1. Consumer insights: understanding what consumer want
  2. Design: making things easy to use
  3. Innovation: coming up with new ideas routinely
  4. Systems integration: making things work together
  5. Customer relationships: forming and maintaining customer loyalty
  6. KodakImaging science: color management, sharping, and calibration
  7. Fluid management: delivering ink and chemicals on paper
  8. Organic chemistry: deep knowledge of silver and its uses
  9. Industry reputation: strong relationships with movie studios and cinematographers
  10. Photography: “It’s in our DNA.”

With all of these skills, it is not hard to see why Kodak led the industry.  But compare the last five skills with the first five.  The last five are strictly photography oriented.  Therein lies the seeds of its demise.  Taken all together, these competencies create a strong mental framework that is hard to escape.  “It’s in our DNA!” was a direct quote from a Kodak manager.  Because of this mindset, they could not step away from those core skills deeply rooted in its business model:  using technology to create images that instill memories.  Kodak fused its core competencies too tightly to its core business of photography.

Kodak is not the only company to get stuck in its own self image.  Some other notable brands are teetering on the edge including Blackberry (RIM) and Netflix, both unable to re-position core skills to greener fields.

Kodak’s best chance of survival is to take the first five competencies on the list and enter a growth industry.  It  must leave the memories of photography behind.  Ironically, selling its patent estate to raise cash could be what Kodak needs to dissolve its photographic legacy and move on.

The LAB: Innovating the Pricing Process (November 2011)

Published date: November 14, 2011 в 3:00 am

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Setting prices on new products and services is one of the most challenging roles in marketing. Pricing mistakes are costly, yet it’s one of the most tempting tools to use when trying to generate revenues.  Fortunately, methods like Value Based Pricing and frameworks like The Big Picture make the job easier.

What if you wanted to explore more innovative ways to set prices?  Applying the SIT innovation patterns would create new insights and options. The SIT patterns help break fixedness – the tendency to limit the way we see things to what we know.  These patterns are innate to all of us.  We just need to “extract” them from within and deploy them in a systematic way.

For this month’s LAB, we will apply SIT to pricing.  While there are many methods and schools of thought around pricing, the SIT templates should apply to any of them. I would do the following.

The LAB: Innovating Health Care with S.I.T. (August 2009)

Published date: August 24, 2009 в 1:38 pm

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Lab_2

Health Care Reform, as the U.S. government sees it, promises lower costs, better access, and improved quality for all.  Let’s apply a structured innovation method to health care to see if we can achieve some of these goals.  For this month’s LAB, we will apply Systematic Inventive Thinking to the hospital discharge process.

Discharging patients from the hospital is a critical aspect of health care delivery.  It is a time of transition where one group of care givers stops treating the patient and another group starts.  The most frequent type of transition occurs when patients go from hospital to home, happening nearly 40 million times each year in the U.S.. Studies show that about 20 percent of discharged patients have an adverse event – a preventable emergency department visit or re-admission – within 30 days following hospitalization.  The discharge process is so important that a cottage industry is emerging around it.  Some  consultants, software products, best practices, training, and research studies focus just on discharging patients.

To use S.I.T., we start by listing the components of the service (process):

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