Посты с тэгом: systematic inventive thinking

Thinking Outside the Box: A Misguided Idea

Published date: February 3, 2014 в 3:00 am

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Although studying creativity is considered a legitimate scientific discipline nowadays, it is still a very young one. In the early 1970s, a psychologist named J. P. Guilford was one of the first academic researchers who dared to conduct a study of creativity. One of Guilford’s most famous studies was the nine-dot puzzle, presented with its solution here. He challenged research subjects to connect all nine dots using just four straight lines without lifting their pencils from the page. Today many people are familiar with this puzzle and its solution. In the 1970s, however, very few were even aware of its existence, even though it had been around for almost a century.

If you have tried solving this puzzle, you can confirm that your first attempts usually involve sketching lines inside the imaginary square. The correct solution, however, requires you to draw lines that extend beyond the area defined by the dots.

At the first stages, all the participants in Guilford’s original study censored their own thinking by limiting the possible solutions to those within the imaginary square (even those who eventually solved the puzzle). Even though they weren’t instructed to restrain themselves from considering such a solution, they were unable to “see” the white space beyond the square’s boundaries. Only 20 percent managed to break out of the illusory confinement and continue their lines in the white space surrounding the dots.

The symmetry, the beautiful simplicity of the solution, and the fact that 80 percent of the participants were effectively blinded by the boundaries of the square led Guilford and the readers of his books to leap to the sweeping conclusion that creativity requires you to go outside the box. The idea went viral (via 1970s-era media and word of mouth, of course). Overnight, it seemed that creativity gurus everywhere were teaching managers how to think outside the box.

Management consultants in the 1970s and 1980s even used this puzzle when making sales pitches to prospective clients. Because the solution is, in hindsight, deceptively simple, clients tended to admit they should have thought of it themselves. Because they hadn’t, they were obviously not as creative or smart as they had previously thought, and needed to call in creative experts. Or so their consultants would have them believe.

The nine-dot puzzle and the phrase “thinking outside the box” became metaphors for creativity and spread like wildfire in marketing, management, psychology, the creative arts, engineering, and personal improvement circles. There seemed to be no end to the insights that could be offered under the banner of thinking outside the box. Speakers, trainers, training program developers, organizational consultants, and university professors all had much to say about the vast benefits of outside-the-box thinking. It was an appealing and apparently convincing message.

Indeed, the concept enjoyed such strong popularity and intuitive appeal that no one bothered to check the facts. No one, that is, before two different research teams—Clarke Burnham with Kenneth Davis, and Joseph Alba with Robert Weisberg—ran another experiment using the same puzzle but a different research procedure.

Both teams followed the same protocol of dividing participants into two groups. The first group was given the same instructions as the participants in Guilford’s experiment. The second group was told that the solution required the lines to be drawn outside the imaginary box bordering the dot array. In other words, the “trick” was revealed in advance. Would you like to guess the percentage of the participants in the second group who solved the puzzle correctly? Most people assume that 60 percent to 90 percent of the group given the clue would solve the puzzle easily. In fact, only a meager 25 percent did.

What’s more, in statistical terms, this 5 percent improvement over the subjects of Guilford’s original study is insignificant. In other words, the difference could easily be due to what statisticians call sampling error.

Let’s look a little more closely at these surprising results. Solving this problem requires people to literally think outside the box. Yet participants’ performance was not improved even when they were given specific instructions to do so. That is, direct and explicit instructions to think outside the box did not help.

That this advice is useless when actually trying to solve a problem involving a real box should effectively have killed off the much widely disseminated—and therefore, much more dangerous—metaphor that out-of-the-box thinking spurs creativity. After all, with one simple yet brilliant experiment, researchers had proven that the conceptual link  between thinking outside the box and creativity was a myth.

Of course, in real life you won’t find boxes. But you will find numerous situations where a creative breakthrough is staring you in the face. They are much more common than you probably think.

*From Inside the Box: A Proven System of Creativity for Breakthrough Results

Making the Most of Your Resources With Task Unification

Published date: January 27, 2014 в 3:00 am

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“We haven’t the money, so we’ve got to think.”

—Sir Ernest Rutherford, Nobel Prize winner, 1908

John Doyle certainly knows theater. Over his thirty-year career, he’s staged more than two hundred professional productions throughout the United Kingdom and the United States, mostly in small, regional theater companies. In the early 1990s, while working at such a theater in rural England, the Scottish director came up with an innovative way to produce crowd-pleasing musicals on a tiny budget. Musicals are considerably more expensive to stage than traditional plays, due primarily to the cost of hiring musicians. But Doyle eliminated those excess costs by handing responsibility for musical accompaniment to his actors. The actors onstage doubled as instrumentalists.

This, of course, was classic Task Unification: taking an existing internal resource that is already part of the Closed World (in Doyle’s case, his actors) and giving it a new task (playing musical accompaniment) that had traditionally been performed by another internal resource (musicians).

Doyle quietly opened his production of Sweeney Todd in 2004 at the Watermill Theater in Newbury, England. But as word got out about his unique staging and casting, the show was quickly brought to London’s West End, and, eventually, Broadway.

At first, US audiences and critics were skeptical. Used to expensively produced, high-tech Broadway productions that boasted elaborate sets and twenty-five-piece orchestras, they were shocked when the curtain rose on a bare stage with just ten actors sitting on chairs—actors who doubled as their own accompanists. During intermission, theatergoers were overheard exclaiming to one another, “How dare they do this!”

Doyle explained in an interview that he didn’t set out to break the rules. “It was never meant to be about, ‘We want to get rid of an orchestra.’ It grew out of not being able to afford to have one,” he said. However, being constrained by a lack of money turned out to be a blessing: he realized that he had an opportunity to stretch the audience’s ability to suspend disbelief. “I mean, you don’t often sit with a drink in one hand and a double bass between your legs,” he said. “It doesn’t happen very much in real life. So it kind of asks the audience to take a journey that goes beyond their preconception of what real life is.” Given that Doyle had always been interested in exploring the relationship between actors and audiences, he said he was pleased to have created “an abstraction of reality” that delivered a unique experience to theatergoers.

Doyle made a creative breakthrough, and his “actor-musicianship” method of staging musicals sent shock waves through the international theater scene. Directors at other cash-strapped regional theaters realized that they could emulate his signature style to stage major musicals that were both budget friendly and edgy enough to thrill the most jaded audiences.

Doyle won a Tony Award for Best Director for his actor-musician production of Sweeney Todd in 2006, and one for Best Musical Revival in 2007 for his actor-musician production of Company. Widely hailed as the reinventor of the Broadway musical, Doyle believes that his actormusicianship method turned out to be much more than just an exercise in penny-pinching. “I will do stories that I want to tell, and I will tell them in the appropriate way at the time. What I won’t do is, I won’t use this technique only to make cheap theater,” he said.

 
From Inside the Box: A Proven System of Creativity for Breakthrough Results

How to Target Your Innovation

Published date: December 23, 2013 в 3:00 am

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Companies get better results from innovation by targeting initiatives at the right places. Here are six areas to focus on:

1. Your Value Drivers:  What activities across your business model create the most value? Is it operational or commercial? Who is involved and what departments make it happen? Use a systematic innovation method like S.I.T. to reinvent the value driver as well as the resources that deliver it.

SensoryEffects, a food and beverage ingredient manufacturer, delivers customized products that help food companies compete in a more diverse market. It is moving away from commodity production and focusing on its potential in downstream emulsification powders – where the value lies.

2. Your Core Competency: What skill sets create strategic assets? Strategic assets are those that deliver a sustainable competitive advantage. By re-inventing these skills and how they are sourced and maintained, companies sustain their advantage.

AkzoNobel, a maker of specialty paint, has a unique ability to color match to near perfection thanks to their skills in chemistry and spectroscopy. Applying innovation methods to the color matching process would uncover new skills or complementary skills to fortify its strategic advantage.

3. Your Potential Acquisitions: Growth through acquisition is expensive and risky. Acquisition stifles innovation and distracts management as it focuses on integration. The answer is to use innovation methods ahead of the deal-making to clarify and enhance valuation.

Google’s acquisition of Boston Dynamics gives it another foothold in robotics. By applying a systematic innovation method to the target's core products before the offer would uncover new or hidden sources of deal value. Pre-deal innovation either makes the deal more valuable or creates intellectual property to leverage against other suitors if the deal falls through.

4. Your Customer's Processes: How does your customer use your product or service? Observe and map out the detailed steps of what customers do when they use it. Use innovation methods to re-invent the way consumers seek and derive value. This will lead to new product concepts that address these new customer behaviors.

Johnson & Johnson’s medical device unit creates detailed heat maps of how surgeons perform complicated procedures. The maps reveal the amount of time for each step, the product used, the degree of difficulty and risk to the successful outcome. Innovation is targeted at the high difficulty/high risk aspects of the procedure where the most value will be created from breakthrough ideas.

5. Your Brand Reputation: What are you most known for in the industry and in the minds of your customer? Is it superior products, great service to your distributors, fabulous advertising, top people? Use innovation methods on how consumers perceive your brand to strengthen and reinforce brand loyalty.

L’Oreal’s professional products division leads its industry through servicing salons with product support, training, merchandising, and market insights. The use of structured innovation methods of how salons operate and service their customers would create new insights and product development opportunities. Innovating where L'Oreal is regarded as the best in the industry would reinforce its leadership status.

6. Your Strategic Capabilities: How does your company win in the marketplace? What is its "source of authority?" By innovating the way a company competes, it surprises and outmaneuvers the competition.

Barry Jaruzelski and Kevin Dehoff from Booz & Company describe three strategic orientations: Need Seekers, Market Readers and Technology Drivers.  “The most successful companies are those that focus on a particular, narrow set of common and distinct capabilities that enable them to better execute their chosen strategy.”  These strategic capabilities can be innovated using systematic methods of ideation.

 

*This article first appeard in Industy Week.

Inside the Box: How to Use the Innovate! App

Published date: October 7, 2013 в 3:00 am

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The new Innovate! Inside the Box app facilitates the use of the creativity method, Systematic Inventive Thinking (SIT). It explains each of the five techniques (Subtraction, Division, Task Unification, Multiplication, and Attribute Dependency) and allows users to generate creative ideas and innovations. This app is ideal for readers of “Inside the Box: A Proven System of Creativity for Breakthrough Results.”

The app is available for iPad 2 or 3. Download it at the Apple iTunes Preview.
Here’s how to Use the App: (click screenshots to see a larger image)
1. Go to How to Use the App on the Home page to read about Systematic Inventive Thinking.

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2. Go to Learn a Technique to read about each one.

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3. Go to My Innospace and look at the sample project, Refrigerator, under Current Projects. Review the Ideas List for examples of ideas generated with each technique.

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4. Go to New Innospace and create a new project:
a. Enter the Name of product or service you want to innovate
b. Enter a Description of the project
c. Hit Enter
d. Enter the Components and Attributes of the product or service

App8

5. Select one of the five techniques to apply to the new project
a. Select a technique, or “I’m Feeling Lucky.”
b. Read each of the Virtual Products that the app creates.
c. Use Function Follows Form to identify potential innovations

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6. Capture new ideas discovered.
a. Enter a name of the idea
b. Enter a description of the idea
c. List the benefits
d. Add notes if needed
e. Hit Done

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7. Share your ideas via email, Facebook, or Twitter.

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8. Backup your projects by going to the More link

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For best results, it is recommended that users read about the method
before using this app. We do not recommend downloading this app without
training in the method or reading the book first.

We Dedicate This Book…

Published date: June 11, 2013 в 3:19 pm

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“We dedicate this book

to all past and future

generations of innovators

making the world

a better place.”

 

Today, we released Inside the Box: A Proven System of Creativity for Breakthrough Results.”  The premise of the book is that creativity can be systematic and predictable.
We dedicated the book to past generations of innovators for a simple reason. For thousands of years, inventors have embedded five simple patterns into their inventions, usually without knowing it. These patterns are the “DNA” of products that can be extracted and applied to any product or service to create new-to-the-world innovations. These patterns form the basis of a method called Systematic Inventive Thinking, and we describe the method and how to use it in this book.

Our hope is that future generations can use this method to find new and creative ways to improve the world we live in.

We hope you’ll take the time to read it, and we encourage you to reach out to us if you have questions and ideas about it.

Drew and Jacob
 
 
 

How Companies Incentivize Innovation

Published date: May 27, 2013 в 11:45 am

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Ninety percent of companies do not ‘as of yet’ have a formal mechanism for incentivizing and rewarding innovation but believe “it’s something we should be doing better”. That is one of the many conclusions in SIT’s latest Insight Paper, How Companies Incentivize Innovation (April 2013).

The Tel Aviv-based innovation consulting company interviewed more than twenty companies from around the world, ranging in size from 200 to 200,000 employees.  They covered a variety of sectors including finance, healthcare, consumer goods, marketing, agriculture, food, hardware and more. They interviewed people in roles across the organizations including senior management, innovation managers, engineers, marketers, and others. The one common denominator was: Innovation is important to the organization and they want to see more of it.

The research explores how companies incentivize their employees to
engage more actively in innovation. How do you get staff to move out of
their comfort zone when sticking to regular things on one’s plate seems
like a safer bet? And most innovation efforts never see the light of
day?

Other key issues addressed by the report:

  • Barriers to rewarding: What’s keeping companies from using rewards for innovation?
  • Rewards versus recognition: What is the difference and how do they relate to each other?
  • Reward-worthy: What does an employee need to do to get rewarded?
  • Types of rewards: What kinds of rewards do employees receive?
  • Choice in the matter: Do employees get to choose what they receive?
  • Public or private: Does it make a difference if the reward is broadcast to others?
  • Time to reward: What stage in the product development process will rewards do the most good?
  • Who to reward: The inventor? Implementor? Individually or team-based?
  • Who decides who gets rewarded: Is this an HR function, division head, or third-party?

SIT advises companies to “invest the proper time to determine which reward would work in your company, if at all. This is not a case of one size fits all, whether between companies or even within the same company. If you choose rewards as tokens of appreciation, that could provide more flexibility in the terms and criteria in which it is given. However – if it is to act as a motivator, ensure that it will match up, otherwise you won’t see the benefits you had hoped it would achieve.”

You can download the full report here.  Be sure to visit www.sitsite.com to learn about other publications on innovation.

10 New Year Resolutions for Innovation Leaders

Published date: December 31, 2012 в 2:00 am

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“For last year’s words belong to last year’s language

and next year’s words await another voice.”

                                                                                     T.S. Eliot

In 2013, think inside the box and give your staff these precious gifts to drive innovation forward:

1. Give them Hope: Hope is defined as a positive motivational belief in one’s future; the feeling that what is wanted can be had; that events will turn out for the best. Without hope, tasks such as innovating become difficult if not impossible. Researcher Armenio Rego says, “Hope is important for innovation at work because creativity requires challenging the status quo and a willingness to try and possibly fail.  It requires some level of internal, sustaining force that pushes individuals to persevere in the face of challenges inherent to creative work.”

2. Give them Voice: Giving your employees a voice in matters boosts their creativity. Research shows that, over time, procedural fairness (giving people the opportunity to express their views) has a positive maintaining effect on creativity whereas stifling their views decreases creativity. Be consistent over time.  Don’t let distractions or a crisis cause you to change the rules. Give them a chance to speak about anything related to the innovation challenges you face – focus, methodology, budget allocation, team formation, and so on.  Most importantly, let them speak about the nature and value of their own ideas.

3. Give them a chance to Get Even: When managing individuals or teams, the time will come when you have to say ‘no’.  In that moment immediately after rejecting a person’s viewpoint, you want to let it sink.  Don’t try to minimize the impact by rationalizing the decision or by other means of making the person feel better.  Assign the rejected person right away to a new and important task.  Put them on a project where they can prove themselves and “get even.”  Let their creative juices flow.

4. Give them Accountability: Hold people accountable for what they do to improve innovation activities.  It is tempting to judge employee performance and reward them for innovation output.  This leads to the unwanted rivalry between employees.  Avoid this trap by looking at how managers set up “cockpit indicators” and use those indicators to make changes.  Have they created a closed loop feedback process to improve innovation continuously?

5. Give them a Method: For thousands of years, inventors have embedded five simple patterns into their inventions, usually without knowing it. These patterns are the “DNA” of products that can be extracted and applied to any product or service to create new-to-the-world innovations. Systematic Inventive Thinking (SIT) is an effective, repeatable, and trainable innovation process for organic growth.

6. Give them Constraints: Research in cognitive psychology confirms that creativity is enhanced by constraints, not freedom.  By limiting the number of variables under consideration from infinity to a finite number, we amplify our potential to come up with a creative solution. To throw away all constraints would be to destroy the capacity for creative thinking. It may sound counterintuitive, but giving employees too much freedom of thought leads to “idea anarchy” and a poor level of inventiveness.

7. Give them Skills:  Innovation is a skill, not a gift.  It can be learned by anyone regardless of where they are on the creativity scale.  If you want a more innovative company, you must have more innovative employees.  Train them in innovation as you would train other skill such as leadership, six sigma, or business ethics.

8. Give them Teams: Innovating takes teamwork.  Properly selected teams using a facilitated systematic method will outperform ad hoc teams using divergent, less structured methods such as brainstorming.  Create innovation “dream teams” with diverse talent from the commercial, technical, and customer-oriented parts of your business.

9. Give them Strategy: Innovation that is linked to strategy is seen as more realistic and supportable.  Innovating is efficient because you avoid creating ideas that are out of scope.  Companies get better results from innovation by targeting initiatives at the right places.

10. Give them an Innovation Culture:  An innovative corporate culture is one that supports the creation of new ideas and the implementation of those ideas.  Leaders need to help employees see innovation in the right light and create support systems to make it stick.  As fellow blogger Jeffrey Phillips notes, “A culture that sustains and supports innovation is one that encourages reasonable risk and uncertainty in the goal of larger, more profitable products and services.”

Innovation Sighting: Apple’s Use of Attribute Dependency in iPhones

Published date: September 3, 2012 в 9:37 am

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“The Quiet TimeTM Universal System turns cell phones off automatically in designated areas such as theaters, hospitals, doctor’s offices, and business meeting rooms.  Our patented technology converts your incoming calls to text messages and alerts the cell phone owner.”

This may sound like the latest gizmo you would see at the Consumer Electronics Show.  It is actually an invention created by my students using Systematic Inventive Thinking…in 2007, the year the iPhone was first released.  Five years later, Apple has been awarded a patent described as an “apparatus and methods for enforcement of policies upon a wireless device.”   It reveals a way
to change aspects of a mobile device based on certain events or surroundings.

As reported by CNET:

“Imagine a mobile phone that automatically turns off its display and sounds when it senses that it’s in a movie theater.  For example, the phone could disable its own noise and display if it knows it’s in a theatre. It could be prevented from communicating with other devices if it detects that it’s in a classroom. Or it could automatically go into sleep mode if entering a sensitive area where noises are taboo.  In a typical scenario, the mobile device would communicate with a network access point that enforces a certain policy, such as putting the handset on mute. Users could have the option of accepting or rejecting a connection with the access point based on the policies. A single access point could also offer multiple policies.”

This is a classic example of the Attribute Dependency Technique, one of five in the SIT innovation method.  You can spot Attribute Dependency concepts immediately when you see one aspect changing as another changes.  In this new patent, Apple calls it “situational-awareness” technology.

Attribute Dependency differs from the templates in that it uses attributes (variables) of the situation rather than components. Start with an attribute list, then construct a matrix of these, pairing each against the others. Each cell represents a potential dependency (or potential break in an existing dependency) that forms a Virtual Product. Using Function Follows Form, we work backwards and envision a potential benefit or problem that this hypothetical solution solves.

Attribute Dependency is a versatile tool, and it explains the majority of new products as reported in the research by Dr. Jacob Goldenberg.  I used it to create a lot of new concepts for the iPhone in my September 2008 blog posting.  In each of these concepts, look for the telltale sign of Attribute Dependency: as one thing changes, so does another.

The LAB: Innovating a Museum with S.I.T. (June 2012)

Published date: June 25, 2012 в 3:00 am

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According the Center for the Future of Museums, many non-profit museums in this country are struggling from a broken economic model.  Attendance and memberships are declining as consumers are given more choices of how to spend their time.  To attract more, museums need to have good storytelling, stagecraft, showmanship, great imagery, and great sound.  They need to tap deep passions and emotions to create “product” that is meaningful to audiences.  Otherwise, many museums will shut down.

For this month’s LAB, let’s apply the innovation method, S.I.T, to a museum.  Students from my Innovation Tools course at the University of Cincinnati created new concepts for a local museum, the National Underground Railroad Freedom Center.  The students portrayed the concepts in a Dream Catalog as a way to visually tell the story. You can download the entire catalog here.

Social Enterprise Innovation

Published date: October 10, 2011 в 3:00 am

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Congratulations to the Columbia Business School for hosting the 2011 Social Enterprise Conference.  Six hundred enlightened attendees witnessed a unique lineup of keynote speakers and breakout sessions. Social enterprises are challenged to create new business models to capture social, economic and environmental value.  The conference focused on supporting innovation, promoting sustainability, advancing technology, and building communities.

Key takeaways from my breakout session, “Designing a Better Social Enterprise,” (download slides here):

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